Frequently Asked Questions


Having trouble using Take our user guide tutorial: User Guide


Take a look at our list of frequently asked questions. If you need additional support, we are happy to help. Please email us at:


1. What are traffic light scores?


Each country is given a score on progress made towards meeting its WASH commitments. presents scores using traffic lights.


1 0.5 0
0.66 - 1
0.33 - 0.65
0 - 0.32
Little or none


Countries receive an overall traffic light score for each declaration, as well as traffic light scores for each commitment that falls under a declaration.


2. How are eThekwini indicator scores weighted?


Most eThekwini indicators are scored separately for urban and rural populations. Such indicators are weighted by the percentage of a country’s urban and rural populations. For example, if a country’s rural population represents 40% of the total population, the rural indicator score has a weighting of 40%, and the urban indicator score has a weighting of 60%. Rural and urban scores are combined to represent the overall score for a commitment.

Example:If the country has scored 0.5 for it’s rural policy, and 1 for it’s urban policy, the overall score would be calculated like:

Rural policy score = (Score of 0.5)  x  (Rural weighting = 0.40)    = (0.5 X 0.4) = 0.2

Urban policy score = (Score of 1)  x  (Urban weighting = 0.60)      = (1 X 0.6)   = 0.6

Total score = 0.2 + 0.6 = 0.8


3. How are scores updated?


When sufficient evidence is available to support the revision of a score, administrators manually update the score. If you would like to question or comment on a score email us at

If we receive persuasive evidence that a score is inappropriate we will respond firstly by proposing a new score, and then by changing the score if there is no counter proposal.


4. How is data collected and calculated? administrators work collaboratively within the WASH sector to ensure the most appropriate data for monitoring commitments is presented. In most cases, data for commitment indicators already exists (e.g. GLAAS data, Country Status Overview data, WHO & UNICEF Joint Monitoring Programme data etc.). pulls together the available data to score progress on commitments. As is open to all, ministries and civil society can review scores and provide evidence for revision. These comments and evidence can then be used to inform future sector discussions and updates to the scores.

Where there is a formal process for revision of scores, such as with eThekwini, is working with AMCOW to support this process. This means that evidence sharing and discussion is facilitated through the platform, but the scores will only be updated when formally agreed. Comments and new evidence are welcome at any time.

Please refer to the evidence available for each indicator for full methods on data collection and calculation of the score.

Where there is no formal monitoring process incorporating civil society views, the community will propose new processes.


5. How can I contribute or update data?


If you would like to contribute or update data on, please email us ( your evidence, ideally along with a completed copy of this form:


Icon Evidence Submission Form (file missing!)


6. How can I use to support my work?


a. - can support your advocacy efforts. View and compare the scores of multiple countries at a time, generate your own unique PDF reports of country progress data, and print and share with others.


b. - data can help shape your advocacy plans. Explore country scores to identify opportunities for political engagement and areas in need of advocacy attention.